Information We Collect
Typical personal information we collect from you are: name, address, phone number, email address, product enquiries and consent to receive newsletters and marketing information including specials, promotions and events.
Use of Your Information
We use your personal information to create an online member’s account for you, to record and process your purchase, to add to our database so we send you newsletters and marketing information including specials, promotions and events via email or post, and to respond to your queries. Matisse does not sell or rent your personal information to third parties. We will only release account and other personal information if we believe release is appropriate to comply with law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of Matisse, our users, or others.
Control of Your Online Credentials
Credit Card Security
We work diligently to protect the security of your personal information, including credit card information. All transactions are processed through third party secure payment service providers and processing fees will apply. Your credit card details are not held by Matisse. Online sales (Visa, Mastercard, Amex) are processed by Shopify Commerce Singapore Pte Ltd. In store sales are processed by Windcave Ltd (Visa, Mastercard, Amex, Union Pay) and PayPlus Ltd (AliPay, WeChat Pay). You acknowledge and agree that the information transmitted to or stored by Shopify, Windcave and PayPlus, are governed by their respective privacy policies:
You agree that Matisse may provide any personal information it collects about you to its related companies (as defined in section 2(3) of the Companies Act 1993), debt collection and credit reference agencies and any other parties it deems necessary in relation to providing you access to this website, for any services you acquire or goods you purchase from Matisse, to recover any money you owe to Matisse and to exercise any lawful right Matisse, its related companies or debt collection and credit reference agencies may have. You also authorise any person to provide Matisse with such information as Matisse may require in response to credit enquiries.
Other Information We Collect
We collect and use additional information to carry out internal research on our users; demographics, interests, and behaviour to better understand and serve you and our community. This information may include the URL that you just came from (whether this URL is on our website or not), which URL you next go to (whether this URL is on our site or not), what browser you are using, and your IP address. If you send us personal correspondence, such as emails, letters, or if other users or third parties send us correspondence about your activities or postings on the website, we may collect such information into a file specific to you.
If you wish to cancel and have your online member account removed from our directory for any reason, simply send us an email requesting to be removed.
Access and Removal of Information