Returns & Exchanges
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Returns and Refunds
ONLINE SALES:
Online sales are final and returns or refunds are only considered if the goods are defective, damaged, different from the description or otherwise covered under the return or refund provisions of the Consumer Guarantees Act.
Requests for return or refunds must be emailed to accounts@matisse.co.nz within 7 days of the delivery date. Under certain circumstances, Matisse may in its discretion accept the goods for credit subject to a restocking fee of 15% of the invoiced value of the returned goods plus any freight.
PROMOTIONAL PERIODS:
Promotional and sale purchases are not eligible for cancellation, return, exchange or refund due to change of mind, incorrect selection or a change in personal circumstances. This does not limit any rights or remedies available under the Consumer Guarantees Act 1993 or other applicable New Zealand law. Please refer to our Sale Terms and Conditions for all other promotional conditions.