Delivery

Shipping and Delivery

Shipping fees are provided at checkout. Matisse reserves the right to cancel an order in exceptional cases where delivery results in unusually high shipping charges or problems with delivering (eg remote locations).

The shipping fee charged at checkout is for a standard delivery service (to door, ground floor only) and does not include unboxing, rubbish removal or assembly.

Please make note of the following before placing an order:

We are unable to deliver to PO Boxes. Please provide a physical address for delivery.
Phone numbers are required for all orders.

Online orders are generally dispatched within 1-3 business days of payment. Upon dispatch, shipping confirmation and tracking numbers are sent to your nominated email address so you can track expected delivery times and status.  There will be delays during any Covid-19 lockdown period.

Matisse do not deliver outside New Zealand, however an overseas order may still be placed with a New Zealand delivery address.

Order Pick-up - You may choose to pick-up your order as the delivery method at checkout. Pick-up is only available at our Auckland Warehouse in Mt Wellington. Once your order is placed, you will be notified as soon as your order is ready for pick-up (1-3 business days). Proof of purchase and ID is required on pick-up.

Please wait until you receive confirmation your order is ready before attempting pick-up.

Please note that the packaging of some products can be too large for a car or SUV. We will notify you if an item is “oversize” so arrangements can be made prior to pick-up.

Receiving

The Customer is responsible for checking the condition, quantity, specification and finishes of the goods upon delivery. If the delivery option allows unpacking so that the goods can be inspected, the Customer must note the damage or the issue on the delivery receipt before signing it and must notify Matisse of the damage or any other issue with the goods within 24 hours of delivery. If the delivery is not unpacked for inspection at delivery, the Customer must unpack and inspect the goods as soon as possible, and also notify Matisse of any damage or issue with the goods within 24 hours of delivery.
Any claim for damages or for any other issue may not be considered by Matisse if it is not notified within 24 hours of delivery.

General Sales Terms & Conditions

For other sales (not online or Contract division sales), the sale is subject to the following terms and conditions between Neospace International Limited (trading as Matisse) and the Customer. Please note that sales from the Contract division are bound under different terms and conditions as per the respective Supply Agreement.

Delivery

For indent orders, delivery times will vary depending on the product and the manufacturer and will be advised upon confirmation of the order from our Supplier. Other unscheduled delays outside our control will also be notified in writing. Local freight and delivery charges will be itemised separately and payable by the Customer. When products are available for delivery, Matisse will arrange the delivery for the earliest time available that is suitable for the Customer.
Delivery times cannot be guaranteed. The delivery charge is for delivery to a single location advised by the Customer. Additional charges may be on-charged for delivery to multiple locations, where there is difficult access, or for special equipment (eg crane).

Matisse do not deliver outside New Zealand, however an overseas order may still be placed with a New Zealand delivery address.

Receiving

The Customer is responsible for checking the condition, quantity, specification and finishes of the goods upon delivery. If the delivery option allows unpacking so that the goods can be inspected, the Customer must note the damage or the issue on the delivery receipt before signing it and must notify Matisse of the damage or any other issue with the goods within 24 hours of delivery. If the delivery is not unpacked for inspection at delivery, the Customer must unpack and inspect the goods as soon as possible, and also notify Matisse of any damage or issue with the goods within 24 hours of delivery.
Any claim for damages or for any other issue may not be considered by Matisse if it is not notified within 24 hours of delivery.